Quick Connect

Avistar Clients:

Support Contact
24 hours/day; 365 days/year
Email: helpdesk@avistar.com
USA:+1.800.803.0153
International: +1.650.525.3333

Training

Avistar offers two types of training:

Avistar Desktop Support Training   |  Help Desk Personnel

Trains the customer’s desktop support personnel to provide on-site support to Avistar end users

Avistar System and Network Administration Training   |   Network Administrators

Provides detailed planning, installation, configuration and operation instruction to system and network administrators supporting Avistar


Avistar Desktop Support Training

Our knowledgeable and engaging trainers prepare your desktop support personnel to provide on-site support to your Avistar end users, so your organization becomes highly self-sufficient in day-to-day videoconferencing. Hands-on instruction covers Avistar client software and includes the following:

  • Installation
  • Application Usage
  • Troubleshooting
Training section Covered topics
Installation Prerequisites Installation process

Third party device support

Disaster recovery

Application Usage Point-to-point, multiparty, and interactive broadcast calls

Managing calls in a business environment

Avistar client features (Utility Bar, Calls List, directories)

Using Shareboard to share and annotate documents

Troubleshooting How to diagnose issues using Avistar client troubleshooting tools

Processes to differentiate between local desktop and networking problems

The content of Desktop Support Training is also included in our System and Network Administration Training.

Avistar System and Network Administration Training

Our expert, technically skilled trainers provide detailed instruction to system and network administrators supporting Avistar.  This training session includes:

  • Planning
  • System Installation
  • Configuration
  • Monitoring
  • Troubleshooting
Training section Covered topics
Planning Assessing the enterprise network for video readiness

Modeling the Avistar deployment over existing network infrastructure

System Installation Installing Avistar server software

Connecting Avistar hardware

Configuration Configuring Avistar software

Avistar C3™ network concepts, syntax, and configuration

Integration with LDAP, Windows domains, IP subnets, H.323 gatekeepers and gateways

Monitoring System Central

Using Call Logging

Identifying issues

Troubleshooting Diagnosing potential issues

Common issues and resolutions