Training
Avistar offers two types of training:
Avistar Desktop Support Training | Help Desk Personnel
Trains the customer’s desktop support personnel to provide on-site support to Avistar end users
Avistar System and Network Administration Training | Network Administrators
Avistar Desktop Support Training
Our knowledgeable and engaging trainers prepare your desktop support personnel to provide on-site support to your Avistar end users, so your organization becomes highly self-sufficient in day-to-day videoconferencing. Hands-on instruction covers Avistar client software and includes the following:
- Installation
- Application Usage
- Troubleshooting
| Training section | Covered topics |
| Installation Prerequisites | Installation process
Third party device support Disaster recovery |
| Application Usage | Point-to-point, multiparty, and interactive broadcast calls
Managing calls in a business environment Avistar client features (Utility Bar, Calls List, directories) Using Shareboard to share and annotate documents |
| Troubleshooting | How to diagnose issues using Avistar client troubleshooting tools
Processes to differentiate between local desktop and networking problems |
The content of Desktop Support Training is also included in our System and Network Administration Training.
Avistar System and Network Administration Training
Our expert, technically skilled trainers provide detailed instruction to system and network administrators supporting Avistar. This training session includes:
- Planning
- System Installation
- Configuration
- Monitoring
- Troubleshooting
| Training section | Covered topics |
| Planning | Assessing the enterprise network for video readiness
Modeling the Avistar deployment over existing network infrastructure |
| System Installation | Installing Avistar server software
Connecting Avistar hardware |
| Configuration | Configuring Avistar software
Avistar C3™ network concepts, syntax, and configuration Integration with LDAP, Windows domains, IP subnets, H.323 gatekeepers and gateways |
| Monitoring | System Central
Using Call Logging Identifying issues |
| Troubleshooting | Diagnosing potential issues
Common issues and resolutions |